Terms & Conditions
Terms & Conditions – 2024
BEFORE USING ANY PAINT PRODUCTS (AS DEFINED BELOW) YOU MUST FIRST TEST THE PAINT ON A SMALL DISCREET AREA AND FOLLOW ALL DIRECTIONS FOR USE. ONLY ONCE YOU ARE SATISFIED THAT THE COLOR OF THE PAINT PRODUCT MATCHES THE PAINT COLOR OF THE CAR SHOULD YOU PROCEED TO FULLY APPLY THE PAINT PRODUCT TO THE DAMAGED AREA. WE DO NOT ACCEPT LIABILITY WHERE THE CUSTOMER CANNOT PROVE THEY PERFORMED THIS SAMPLE TEST FIRST.
1. These terms
1.1 Definitions
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 16.2.
Contract: the contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer, you, your: the person who purchases the Goods from us. Customer may designate either a reseller or end-user customer, as the case may be.
Event Outside Our Control: has the meaning given in clause 15.
Goods: the goods (or any part of them) as set out in the Order.
Order: the Customer's order for the Goods submitted by the Customer online via the Website.
Paint Products: means the made to order touch up paint.
Website: means the website accessible at www.precisionpigments.com
1.2 These are the Conditions on which we supply Goods to you.
1.3 Please read these Conditions carefully before you submit your order to us. These Conditions tell you who we are, how we will provide Goods to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Conditions or require any changes, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Precision Pigments, Inc., a Delaware corporation with its registered office located at 251 Little Falls Drive, Wilmington, DE 19808 (“Precision Pigments”). You can contact us by telephoning our customer service team at (1) 844-611-3660 or by writing to us at info@precisionpigments.com
2.2 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 When we use the words "writing" or "written" in these Conditions, this includes emails.
3. Our Contract with you
3.1 The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. As the Paint Products are made to your specific order you are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing as you will not be able to cancel the Contract with regards to the Paint Products unless there is a fault with the Goods or in accordance with the reasons set out in clause 8.3. If ordering Goods other than Paint Products your right to cancel will not be affected with regard to those Goods.
3.2 The Order shall only be deemed accepted by us when you have paid for the Goods, monies received by us and the Goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched, at which point the Contract will come into existence between you and us.
3.3 The only language in which the Contract can be concluded is English.
3.4 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.
3.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.6 When ordering the Goods for delivery outside of the United States you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. Please be aware that we do not accept any liability for import and export issues as noted above and consider this to be an Event Outside Our Control. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
4. Our Goods
4.1 The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the Goods. Your Goods may vary slightly from those images.
4.2 Paint Products are color matched by our software using the information you provide to us. It is therefore essential that you check the information you provide to us before purchasing.
4.3 The packaging of the Goods may vary from that shown in images on our Website.
5. Your rights to make changes
If you wish to make a change to the Goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 8 - Your rights to end the Contract).
6. Our rights to make changes
We may change the Goods in order to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. Also, we will be entitled to adjust agreed prices on the basis of the average change in the cost price of the Goods to be delivered.
7. Providing the Goods
7.1 The costs of delivery will be as displayed to you on our Website.
7.2 The delivery charge for each item is listed on the Goods detail page. When you add Goods to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically.
7.3 During the order process we will let you know when we will provide the Goods to you. Any dates quoted for delivery are approximate only and these dates shall not be construed as falling within the meaning of “time is of the essence”, unless you specified in writing that delivery within the delivery deadline was essential before we accepted your Order. We cannot be held liable for any costs incurred if delivery is delayed.
7.4 We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure
BEFORE USING ANY PAINT PRODUCTS (AS DEFINED BELOW) YOU MUST FIRST TEST THE PAINT ON A SMALL DISCREET AREA AND FOLLOW ALL DIRECTIONS FOR USE. ONLY ONCE YOU ARE SATISFIED THAT THE COLOR OF THE PAINT PRODUCT MATCHES THE PAINT COLOR OF THE CAR SHOULD YOU PROCEED TO FULLY APPLY THE PAINT PRODUCT TO THE DAMAGED AREA. WE DO NOT ACCEPT LIABILITY WHERE THE CUSTOMER CANNOT PROVE THEY PERFORMED THIS SAMPLE TEST FIRST.
1. These terms
1.1 Definitions
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 16.2.
Contract: the contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer, you, your: the person who purchases the Goods from us. Customer may designate either a reseller or end-user customer, as the case may be.
Event Outside Our Control: has the meaning given in clause 15.
Goods: the goods (or any part of them) as set out in the Order.
Order: the Customer's order for the Goods submitted by the Customer online via the Website.
Paint Products: means the made to order touch up paint.
Website: means the website accessible at www.precisionpigments.com
1.2 These are the Conditions on which we supply Goods to you.
1.3 Please read these Conditions carefully before you submit your order to us. These Conditions tell you who we are, how we will provide Goods to you, how you and we may change or end the Contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Conditions or require any changes, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Precision Pigments, Inc., a Delaware corporation with its registered office located at 251 Little Falls Drive, Wilmington, DE 19808 (“Precision Pigments”). You can contact us by telephoning our customer service team at (1) 844-611-3660 or by writing to us at info@precisionpigments.com
2.2 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.3 When we use the words "writing" or "written" in these Conditions, this includes emails.
3. Our Contract with you
3.1 The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. As the Paint Products are made to your specific order you are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing as you will not be able to cancel the Contract with regards to the Paint Products unless there is a fault with the Goods or in accordance with the reasons set out in clause 8.3. If ordering Goods other than Paint Products your right to cancel will not be affected with regard to those Goods.
3.2 The Order shall only be deemed accepted by us when you have paid for the Goods, monies received by us and the Goods have been dispatched. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. We will confirm our acceptance to you by sending you an email confirming that the Goods have been dispatched, at which point the Contract will come into existence between you and us.
3.3 The only language in which the Contract can be concluded is English.
3.4 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Goods. This might be because the Goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.
3.5 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.6 When ordering the Goods for delivery outside of the United States you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. Please be aware that we do not accept any liability for import and export issues as noted above and consider this to be an Event Outside Our Control. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
4. Our Goods
4.1 The images of the Goods on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the Goods. Your Goods may vary slightly from those images.
4.2 Paint Products are color matched by our software using the information you provide to us. It is therefore essential that you check the information you provide to us before purchasing.
4.3 The packaging of the Goods may vary from that shown in images on our Website.
5. Your rights to make changes
If you wish to make a change to the Goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 8 - Your rights to end the Contract).
6. Our rights to make changes
We may change the Goods in order to reflect changes in relevant laws and regulatory requirements or to implement minor technical adjustments and improvements. Also, we will be entitled to adjust agreed prices on the basis of the average change in the cost price of the Goods to be delivered.
7. Providing the Goods
7.1 The costs of delivery will be as displayed to you on our Website.
7.2 The delivery charge for each item is listed on the Goods detail page. When you add Goods to your shopping basket and have chosen the delivery option the appropriate charge will be added automatically.
7.3 During the order process we will let you know when we will provide the Goods to you. Any dates quoted for delivery are approximate only and these dates shall not be construed as falling within the meaning of “time is of the essence”, unless you specified in writing that delivery within the delivery deadline was essential before we accepted your Order. We cannot be held liable for any costs incurred if delivery is delayed.
7.4 We shall have no liability for any delay in delivery of the Goods, or failure to deliver the Goods, where the delay or failure