Delivery & Returns

Lead times are typically as follows:

- UPS SurePost via USPS: 1-2 weeks Transit Time, $8.95
- UPS Ground: 3-5 day transit
- USPS First Class: $3.95
- USPS Priority: 2-3 day transit, $8.95
- UPS Ground: 3-5 day transit, $11.95
- UPS 2nd Day Air: 2 day transit, $18.95
- UPS Next Day Air: $26.95

*Estimated shipping time is from point of dispatch

Please note: We are closed on Saturdays, Sundays, and Bank Holidays.

**Returns Policy**

All Precision Pigments paint kits are custom-made to each individual customer's order due to the unique color code paint product. Therefore, single paint products and paint kits are exempt from Distance Selling Regulations.

Non-Custom Made Paint Products can be returned within 28 days of receipt for a refund. All items must be in their original packaging and unused.

**How Does The Returns/Refund Policy Work?**

Should you have a paint color issue, please contact us by emailing once you have double-checked your vehicle's color code for accuracy. The Precision Pigments paint kits come with a 100% color match guarantee (providing correct color information has been submitted with the order). If the color is not correct, we will remake the paint to check for mixing inaccuracy, or we can offer you a full refund.

**When Do My Revocation Rights Begin?**

The period of revocation/cancellation begins following the receipt of the last item of your order and lasts for a period of 28 days. Details pertaining to your right of revocation are included in our terms and conditions.

**How Much Are The Return Costs?**

Customers are to return items to us at their own cost.

**How Do I Get My Money Back?**

Once we have received and checked your return, you will receive a refund. This usually takes up to 7 business days to complete. In the case of a refund to a credit card, the refund may take up to 30 days to complete. Precision Pigments offers the following refund options:

- In the case of credit card payments, your credit card account will be credited.
- In the case of payments via PayPal, your PayPal account will be credited.
- A refund through other means of payment is not possible, unless your credit card has expired. In this case, we need your bank details (IBAN and BIC/SWIFT) to refund the amount into your bank account.

Should you have any questions about the Precision Pigments returns policy, you can contact our customer service agents at any time:



Company Registration No: 00000